About Us


“Providing quality property management is an integral component of improving the overall economic
quality of our neighborhoods. The goal of creating stable communities is decisively influenced by the
ability to effectively manage these properties. The economic success or failure of a community can be
found in the quality of its long-term maintenance and management.

It is the philosophy of Universal Management, Inc. (UMI), as Agent, to ensure that we are not only
successful in operating economically and physically sound developments, but that we contribute to the
long-term positive effects on the surrounding community.”

…Robert L. Hughes, Jr.

Our Staff

Robert L. Hughes, Jr., MBA, CRA,
Certified General RE Appraiser-MO/KS


With over thirty-five years of experience in the real estate services industry, Robert L. Hughes, Jr serves as President/CEO of Hughes Development Company, Inc., Universal Management, Inc., Robert Hughes & Company, and Principal of HDC Consulting Group, Inc. and Metro Group Real Estate , LLC. Robert has been an entrepreneur for more than thirty years.

During his career, Robert has consulted on and been involved in the rehabilitation of numerous multifamily housing properties around the country. He sits and continues to be active on a number of professional boards and trade associations related to the real estate industry and economic development in urban communities. He is the past Board Chairman of the National Association of Real Estate Brokers (NAREB), the nation’s largest African-American trade association.

Robert holds degrees in Mechanical and Industrial Engineering from the University of Kansas and a Master of Business Administration in Real Estate and Urban Land Economics from the University of Wisconsin. Bob is a licensed real estate broker in Kansas and Missouri and a Certified General Real Estate Appraiser in those same states.

Angela Chico-Agustin, B.S., B.A., COS

Vice President/CFO/Principal

Angela Chico-Agustin operates as the Vice President and CFO of Hughes Development Co, Inc. and Universal Management, Inc. and Licensed Sales Agent for Robert Hughes and Company. Angela has over twenty-five years of experience in real estate property management and over thirty years of experience in financial management. Her duties include establishing and monitoring internal controls, regulatory compliance, conducting procedural, financial and operational audits on sites, directing the preparation of annual budgets, monitoring management improvement and operating plans, and working with external auditors during annual compliance audits. Angie graduated in 1969 with a major in accounting, and passed the CPA Board in 1970. She is a licensed Real Estate and a Certified Occupancy Specialist and a Certified Maintenance Manager with the National Center for Housing Management.

Beverly Easterwood, B.S., B.A., CRA,
Certified General RE Appraiser-MO/KS

Principal – HDC Consulting Group, Inc.

Beverly operates as a State Certified General Real Property Appraiser in Kansas and Missouri, Licensed Sales Agent for The Metro Group Real Estate, LLC and Robert Hughes and Company, and Principal of HDC Consulting Group, Inc. Beverly has been active in the real estate industry since 1977, and in real estate appraising since 1981.

Beverly is experienced in the appraisal of all types of residential, commercial and industrial real estate, and her experience also includes the appraisal of partial takings and easements, foreclosures, and FHA 203(k) properties. Clients have included banks, mortgage companies, federal, state, county and city government entities, as well as individuals, churches and attorneys. Consulting assignments have included serving as a consultant to the Acquisition Team for the Kansas International Speedway Corporation, which constructed the NASCAR race track in western Wyandotte County, Kansas, a consultant to the Public Housing Resident Council, which contested the flat rent schedule proposed by the Housing Authority of Kansas City, and a consultant to the Kansas Legislature – Legislative Post Audit Division. Beverly has testified as an expert witness for condemnation proceedings, tax protest hearings, divorces, etc., is a certified appraiser for the U.S. Department of Housing and Urban Development, and a Review Appraiser. Other consulting services include market studies for Low Income Housing Tax Credit properties, rent comparability studies, and Comprehensive Needs Assessments (CNA’s) for HUD-insured properties.

Beverly is also a licensed real estate agent in Kansas and Missouri, and has a BSBA degree in Business Administration from Washington University in St. Louis, Missouri. She has also completed post graduate study in real estate from Rockhurst College.

Jan Kennedy

Director of Property Management
Principal – HDC Consulting Group, Inc.

Since joining Universal Management, Jan has played an integral part in the acquisition and development of three local properties, totaling nearly twenty-five million dollars. She worked closely with the local Housing Authority in 2008 and 2009 on the acquisition and rehabilitation of a 108-unit elderly property under the Low Income Housing Tax Credit program. Although the project required an intricate relocation program involving all current residents, the renovation was completed on time and the property fully leased within less than 30 days of construction completion.

Jan is a Certified Occupancy Specialist as well as a Certified Tax Credit Manager.

Jan joined Universal Management in 1998 with over twenty years of experience in the management of both HUD-assisted and conventional properties. Prior to her current position with Universal, Jan was Area Vice President with Republic Management, a firm contracted by HUD to manage both the operations and rehabilitation of HUD-owned properties in San Francisco and Oakland, California. During her seven-year tenure in this position, Jan completed renovation and repair contracts totaling in excess of fifty million dollars, as well as the development and successful completion of three resident relocation programs involving over 400 families. All relocations and other procurements were completed under strict compliance with Federal Acquisition regulations. This included preparation of bid packages, pre-bid conferences, bid selection process, contract monitoring, review of certified payrolls, review of contract modifications and contract payment applications. Past experience also includes the management of properties in both Kansas and Missouri for Housing Resource Management, Inc., and ten years with The Boston Financial Group. While with Boston Financial, Jan began her property management career as an Assistant Manager on-site and, within three years, became a Regional Vice President with responsibility for approximately 4,000 units located in six states, as well as approximately 200,000 square feet of commercial and retail space.

Glenda Jordan, CAPS, CAM, CAMT,
COS, LIHTC, Grant Writer

Property Supervisor

Glenda has over 27 years of experience in management of HUD-assisted, Low Income Tax Credit and conventional properties in Kansas, Missouri, and Texas. Prior to joining Hughes Development in 1997, Glenda managed properties for McCormick Baron, YARCO, and BH Management were she completed the renovation of 300 unit properties “Mill Wood Apartments” in Kansas City, Missouri.

Glenda also managed conventional new construction and rehabilitated properties in Texas’ depressed markets for 13 years ranging from 160 units to 400 units. She has successfully written both private and federal grants totaling more than $1,854,000 for Chelsea Plaza Homes and Cross Line Towers.

Glenda’s aggressive hands on management style, her commitment and vision for Chelsea Plaza Homes and the surrounding community has assisted in Chelsea Plaza Homes obtaining an estimated $6 million in combined State of Kansas Low Income Housing Tax Credit and other State/Federal Rehab dollars in 2002.

Rhonda Holmes, B.A., LIHTC,
Certified Public Housing Manager

Property Supervisor/Property Manager

Rhonda brings to Universal Management over a decade of development and management experiences. She has worked in a variety of notable responsibilities ranging directly with large urban cities to non-profit economic development agencies. Rhonda has been an entrepreneur and has worked for the last several years in the private real estate management arena. She currently managers and supervises a portfolio that includes multifamily housing, commercial office and retail centers.

Ms. Holmes received her Bachelor’s Degree from Temple University, with numerous continuing professional development courses since graduating in 1978. Ms. Holmes received her certification as a Public Housing Manager from the National Association of Housing and Redevelopment Officials as well as the U.S. Department of Housing and Urban Development for IRS Section 42 Tax Credit Housing.

Beatrice Harris-Davies, COS, TCS

Compliance Manager

Beatrice Harris has over twenty years of experience in both HUD and Tax Credit policies and procedures to meet the demand of our management firm. Her responsibilities include the establishment of the internal controls for monitoring the compliance policies and procedures for the various properties, processing the HUD monthly vouchers and submitting the TRACS files. Beatrice monitors and reviews the TRACS activities on the HUD On-line Secure System to insure 100% compliance. She also serves as the coordinator for the HUD Secure System for the on-line system for the properties, reviews and approves all the resident files prior to move-in, audits and reviews the reviews files on site on a monthly basic. Beatrice also monitors and reviews the Annual Compliance Report on the On-line system for both MHDC and KHRC. Beatrice is the firm’s primary trainer in all areas of regulatory occupancy compliance. She also serves as a support person on the management software (Yardi).

Beatrice is certified as Certified Occupancy and Tax Credit Specialist with the National Center for Housing Management.

Torshea Booker-Brooks, MPH

Human Resources Manager/Executive Administrative Assistant

Torshea has been instrumental in restructuring of the human resources department within the organization and complying with current policies and procedures on the federal, state, and local level. Provide departmental administrative support to senior management. Torshea initiated and developed strategies for screening and recruitment of new hires. She introduced an HR system that enhanced efficiency to standardize employee record-keeping, benefits and compensation, and EEO requirements. She improved the human resources standing in the company from being an administrative support person to an important department in the organization. Torshea functions as the first point of contact for employee questions.

Torshea created new and successful Employee Manual, including constructing new policies and procedures to ensure compliance within the organization. She improved communication among the corporation and revised employees’ job description. She assisted in the rebuilding the company website to increase our marketing strategy. Her other duties include being solely responsible for monitoring and contracting out insurance, reviewing all the business licenses, filing the property taxes, and completing Forms 1099 and 1096; accounts payable and receivable; signing checks; and IT support. Torshea as been a member of the Society for Human Resource Management (SHRM) since 2007.